FAQ

Frequently Asked Questions

What are your shipping options?

We offer standard and express shipping across Egypt. Orders are typically processed within 1-2 business days.

How long does delivery take?

Standard delivery takes 3-5 business days. Express delivery takes 1-2 business days.

What is your return policy?

We accept returns within 14 days of delivery for unopened and unused products in their original packaging. Please contact us to initiate a return.

Are your products authentic?

Yes, all products sold on skinee are 100% authentic and sourced directly from authorized distributors.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS to follow your delivery status.

Do you offer cash on delivery?

Yes, we offer cash on delivery (COD) as a payment option across Egypt.

How can I contact customer support?

You can reach us via our contact page, email, or through our social media channels. We aim to respond within 24 hours.